Balanced Scorecard

Balanced scorecard

This section on the Balanced Scorecard is being developed, and will be expanded.

It deals with the model and methodology introduced by Kaplan & Norton:

  • The four Balanced Scorecard perspectives of financial, customer, internal processes, and learning and growth.
  • Strategy maps.


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Balanced Scorecard software

Evolution of the Kaplan & Norton Balanced Scorecard

Kaplan, R.S. & Norton, D.P.
  • The Balanced Scorecard: Translating strategy into action, Harvard Business School Press, 1996.
  • The Strategy-Focused Organisation, Harvard Business School Press, 2001
  • Strategy Maps - Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, 2004.
  • Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press, April 2006.